These are real Guitars Etc. customer testimonials from around the world. You could be the next satisfied Guitars Etc. customer.
“Hello! I just want to thank you for my most excellent uke. As it was a special order, your patience, humor, and knowledge went a long way in making the wait bearable. And, you were amazing at going along with my requests to customize it even further…kudos to your tech! In the 30-something hours I’ve had the instrument, I have totally fallen in love with it. You and Louis promised a high quality uke and you delivered. Your awesomeness makes the hour long drive to your store worth it. I’ll be back.”
– Sandy C. – Colorado
I wanted to send you a note of Thanks for all your work in helping me get my husband the perfect guitar for Christmas. I know nothing about them so having someone with your expertise and guidance made it absolutely one of the best experiences I have ever had with buying something so valuable. I was so pleased with all your efforts and the finished product was exactly what my husband wanted. Thank you also for the extra time to you took to make sure that the guitar was perfect and that we got it on time. The note in the case was so sweet, my husband was amazed at the fact that you hand wrote him a note to tell him about this special purchase. Thank you again for everything, it made this Christmas one that our family will NEVER forget. We now have a forever friend in you!!”
– Debbie H. – Tampa, FL
I received my guitar today. It’s a beauty and it sounds great.
It actually was perfectly tuned coming out of the case (-:
Thank you for you help and the great service.
Best regards from a happy customer.”
– Henning B. – Germany
Got the Suhr today.
Fabulous build and look, very good intonation and it sustains like crazy.”
– John W. - Iowa
“Hey! Gave AJ his acoustic/electric guitar last night for his birthday – he is one happy boy.
Thanks!! Take care.”
– Joie - Colorado
“Hey guys, It’s Chris, I was in today and you guys helped me pick out the American Standard Stratocaster. The set up your tech did is awesome. I got it home and played for about three hours. The tone and feel is perfect. It’s like I found a lost love… Thank again.”
– Chris - Colorado
“Just got the PRS today! If I luck out, I may call you for the red PRS soon. You are good to deal with, and that is uncommon with most retail experiences.”
– Albert – Pennsylvania
“I can finally play SRV, Hendrix, EVH, and Rush on the same guitar. Rock, progressive rock, blues, jazz…this thing (Suhr) does it all. Great guitar!”
– Jason – Texas
“Hey Todd, Thanks for steering me in the right direction with the Tascam pocketstudio dp-004. It’s perfect. Thanks.”
– Matt J – Colorado
“Dear Mr. Todd, The guitar was here when I arrived from school. It sounds great and I love the color! The first song I played on it was “Hey Joe” by Jimi Hendrix. It was a lot of money for me. I make my money by mowing lawns during the summer and raking leaves during the Fall. Putting bubble wrap under the neck was a great idea. It did fine in shipment. I will be playing this guitar at the Memorial day celebration at the neighborhood pool. Thanks for being honest and shipping the guitar quickly.”
“Todd, We appreciate doing business with you. Your integrity and that of your employees is incredible. We deal with you because we trust you and your judgement. We love working with Zack. His teaching style fits us very well. We always feel like we get more than we pay for. He is a credit to you and your establishment.”
– Jim D – Colorado
“Hi Todd, guitar arrived on Wednesday and all is OK. Excuse me, I am writing you quite late, but I was on the trip. Thank you for perfect collaboration. I am really very happy to made business with you. I wish you all the best and thank you again.”
– Vladimir – Czech Republic
“Todd, just to let you know the guitar arrived and it’s awesome. I haven’t stop playing her since she arrived. First song Landslide (Fleetwood Mac). This is one of the best pickers I’ve played. Mike, is going to be so Jealous….Thanks again.”
– Sal – Illinois
“My Hummingbird arrived a about an hour ago. I am stoked! The setup is spot-on and the playability is sweet. You run a class act. Wanna open a branch in N.C.? From now I am doing all of my guitar shopping in Colorado!”
– JD – Durham, NC
“Hi Todd The PRS Hollowbody 2 arrived and is a work of art, looks fantastic and the quality of finish is outstanding. Sound flexibility is great with the combination of humbucker and piezo pickups. Do I love it ? Yes!!! Thanks for making another long distance purchase easy and successful.”
– Gordon – Australia
“Hi Todd, I received the ES 335 today, nice looking figure. Thanks for looking after me and returning the first guitar that Gibson sent you due to a lack of figure. The guitar sounds great and the setup is spot on as usual. This is the third guitar I have purchased from guitarsetc and again I could not be happier with the professional service you guy’s provide. Kind regards.”
“Thanks Todd, the guitar looks great!”
“The guitar came today & luckily I was home. I have 1 word to say: UNFRICKINGBELIEVEABLE! This guitar is MORE beautiful than I could imagine, THANK YOU so much AGAIN! I knew I couldn’t go wrong ordering through your store. Thanks for all your help & patience with my order.”
“Todd – Thanks for the speedy service on Friday afternoon. I was able to play a few of your Les Pauls and found one that rocks. The guitar is beautiful and has a great sound. Thanks again!”
– Aaron – Colorado
“Todd, the Camo PRS SE arrived today and I’m totally impressed with it, what an awesome guitar for the price. I can’t wait to rock out on stage with this thing. Thanx again for the great customer service. You guys will be getting more of my buisness in the future. I’ll also be spreading the word so I’m sure you’ll be hearing from my buddies too. Thanx.”
– Chris – Pennsyvania
“So often in this day and age, people try to make a “quick” buck … forgetting that what you do today affects how you are dealt with tomorrow. You truly have a vision for the future of your business. Thank you for looking past the immediate sale to the lifetime business. Thank you for all of your help throughout our purchases (yes, there are more to come I am certain.) If you ask Joe, he will agree that there is no limit on the amount of guitars, amps, cords, and accessories that one man can own. We are truly honored to say that we do business with you. Thank you again for everything.”
– Joe & Sonia – Colorado
“All I can say is WOW! I love this guitar. I know this may have been one of your most involved transactions with all the locating, shipping back and forth from Martin, and then to me but I am ecstatic! Thank you,thank you! I appreciate the personal attention you give to each transaction. My son and I enjoyed meeting you at the NAMM show in Anaheim. We were honored to be your guests, now we are honored to be your friends. I’m sure we will be needing another guitar for my husband as he seems to have adopted mine.”
– Reese – Santa Barbara, CA
“I took my new PRS Soabar II to the jam in Loveland last night and played it. It sounded and played great. A bunch of guys asked me about it. One guy thought it was one of the high-end PRS’s.
I put 10′s on it and tweaked the string height a little and it sounds great either playing with my fingers or with a slide.
I also really like the PRS wrap tailpiece. The strings are slightly recessed into it and when you change out strings, the radius of the tailpiece is just right so the string wraps around it and into the grooves without trying to fold at the point where the string wrap from holding the little donut thingy is. I also think it’s cool that they put the sunburst on the headstock.
All in all, a great guitar for not a lot of dough. You can expect to see some of my friends show up at both of your stores looking for one.”
“My compliments to the tech that set up my Blues Hawk last week. It was perfect. I’m thinking of bringing in my Martin soon for similar treatment.”
“Hi Todd, Just wanted to let you know that Joey’s guitar arrived today- safe and sound. He is already enjoying it and is even taking it to his lessons tonight. Thanks for the birthday greeting and the extra strings. Really appreciate it !!!!!!! Hope you have a good day , you know Joey will !!!!!! Sincerely,”
“Dear Todd, I Just wanted to thank you for the Flea Bass. It came yesterday and my son loves it. Thanks again. I certainly will not hesitate on ordering any additional items from you. Thanks again. Sincerely,”
– Marcia K. – Florida
“Hey Todd The Lucille arrived a couple of days ago, absolutely mint condition, plays and looks better than the Lucille I tried out here in Sydney. The professional assistance I received from both of your stores was above and beyond any service level you are going to get here in Australia, every question was answered quickly and correctly (I despise the usually salesman that just want a sale).
I highly recommend www.guitarsetc.net to anyone considering saving a bunch of money without compromising service. Yours sincerely”
– Matthew G – Sydney Australia
“Hello Todd: The SG arrived last Friday. It is a truly spectacular instrument. Awesome in every respect! Bobby’s set-up was perfect, as usual. There is something about this guitar that is really special. I own a variety of guitars, (PRS, Gibson Les Paul Standard, Ibanez, Wolfgangs, Parker Fly) and this one really stands out. This guitar is going to see a whole lot of playing time. Next year, I am going to purchase of a Gibson Les Paul double cutaway.”
– John Wordlaw – California
“Todd – After buying the AER Compact 60 amp from you earlier, I just received the matching AG8 active monitor. All I can say is, “acoustic nirvana!” The ability to run in stereo takes the the pure tones of the Compact 60 and adds a rich, fullness. My Chet Atkins CE, Taylor, and Strat all sound amazingly dimensional with the addition of the AG8. I can’t imagine a better acoustic sound in such a light, portable package. Thanks for the excellent service.”
– Doug – Pasadena, CA
“Hey Todd, I just received my PRS CE24, Wow! It’s beautiful. I just wanted to say thank you for blessing me with this guitar. Rest assure that it will be used for the honor and glory of God. I also wanted to say thank you for our conversation. Your words encouraged me and set my mind and spirit at ease, know that I was dealing with a Godly man. Until next time, may the Lord continue to bless you and your family. Sitting at God’s feet,”
“Fantastic Guitar , Fantastic service and Fantastic experience !! thx to you Todd , for making that to happen.”
– Ara K – Toronto, Canada
“Todd, It has been several weeks since I received the Martin 000-40Q2GN (Graham Nash Signature) from you. What an absolutely, beautiful guitar! Playability? I am now just discovering the sublime sounds that are possible with a 000 body. Buying an expensive guitar sight unseen over the phone can be worrisome. My concern about purchasing over the phone was unfounded in dealing with you. You were so helpful and I really appreciate your no-nonsense, very personable style. I did not feel pushed or hurried in my decision. When I finally made my decision; all I can say is that what I quickly received from your store was a guitar that took my breath away. Thanks Todd,”
“Outstanding!!! Todd, I really appreciate the service. You know, as a customer, the responsiveness and customer care really makes you feel well taken care of. You can bet I’ll be giving you more business. By the way, my new Martin is soooo nice… The clarity and definition of the notes is impressive, it is very sweet and balanced. I love the setup too, your luthier did a fine job! He set it up as I had asked for. So many other outfits just grab a guitar from the warehouse, throw it in a box and slap a shipping label. I can also see that this guitar has not been hanging on a store rack, it was 100% clean. Rock on! Thanks again!”
“Todd, I wanted to let you know I am very impressed with my new Suhr gutar with basswood body, maple neck and quilted top with two humbuckers. It came very well packed, and in perfect order. I Own 3 Suhr guitars and have owned at least 18, all outstanding, but let me tell ya, this one is off the charts! Being an “alder/ash” guy, and having a Historic Les Paul RI 60, going to a basswood body was a change for me, but what a surprise! The guitar is resonant, organic, and has tons of sustain. The sound is FAT, super chunky, but balanced and with great clarity and definition, even with distortion. Did I say FAT? The combination of woods with that Medium Vintage C neck thickens the sound beautifully. And the gravy: the quilted maple top is beautiful as well. This instrument is worth every penny I paid for it. John Suhr makes outstanding instruments, and you owe it to yourself to get one of these!. I wish you could hear it through my Two Rock Jade amp and my Aiken Invader head (late 60′s Marshall tone), I’m going to need duct tape to erase that silly grin on my face… Thanks for the great service! Best Regards,”
“I was originally sceptical about buying a guitar over the internet, but Todd’s excellent knowledge and customer service gave me complete peace of mind. I ordered my Gibson 335 on the Friday, It was hand picked from 7 available at the Gibson factory and delivered to Guitars Etc, who set it up and dispatched by Wednesday. A seamless and easy process from start to finish.”
– Brian W. – London, England
“Todd, I received the custom 68 Les Paul re-issue today. It`s great and in perfect condition.I was impressed when you had Bobby call me from the other store and go over the guitar for me. He did a terriffic set up for me before he sent it out. It`s perfect, fast and sweet. I really appreciate the patience both of you took to answer all my questions because this was the first time I ordered a guitar from a store across the country. I had my eye on a couple guitars from other stores but my conversation’s with you and Bobby made the sale. I just wanted to say thanks and you`ll be hearing from me again. Thanks again.”
– Jim H. – Newark, Delaware.
“Todd and Zach, I just wanted to drop you a line and let you know that the Gibson Les Paul Standard
arrived and it is AWESOME. Thank you so much for working with me and taking the time to make sure I was happy. I would buy from you again in a heartbeat.”
– Chuck – Cleveland, Ohio
“Thanks you guys, I got my ES 333 and it’s better than I expected. It has been a real pleasure dealng with you. This guitar is more lovely than I imagined.”
– Harry – Lancaster, PA
“Hi Todd !! I have the Les Paul Guitar in my Hands !! Everything is ok , the Guitar is beautiful and its a great pleasure for me to have it now. I would like to say, thank you and a good time !!”
– Tony – Switzerland
“THANKS for a great guitar (Gibson L-48)!!! I love playing it, and I usually just play Les Pauls and ES335/45/55′s….. I’m even playing sweet dittys for my wife again! Thanks again for your patience, and a GREAT guitar!!! I’m not kidding, your patience, and the great guitar made this one of my best deals! I’m in the service business myself, and I know when it’s done right. I’ll be doing business with ya’ll again. Thanks,”
–Barry – Dallas Texas
“In the last 2 years I have purchased a Gibson Les Paul Standard, a very collectable Martin HTA #70 of 70, and a Gibson ES-335 from Guitars Etc. and I have never found more honest knowledgeable service or better prices for such collectable guitars. The Internet shopping is first class and the new 9,000 square foot showroom in Longmont is mesmerizing. Even my guitar tech is a Guitars Etc. affiliate. There really isn’t any reason to shop anywhere else. Thanks guys!”
–John A. – The Host of CrossTones Live Concert Radio
“Todd, Thanks again for the sale. Typically the seller should thank the Customer but in this case I am thanking the Seller. You may use this story as you wish. When I was in Colorado I stopped in Guitars ETC to pick up some supplies for a road gig we were on. I then notice a new DW Collectors kit in the shop and after speaking with Todd I knew the service at G-ETC was outstanding, I could feel comfortable purchasing a kit that I did not really need. Well here is where it gets interesting I live in NJ and the drums would obviously not fit on a plane so I felt I could not purchase the kit even if I wanted to. Todd not only gave me a competitive price that I am used to at the big store in NJ & NYC but he boxed them up and shipped them to me for a very reasonable price. When I arrived home I opened the up and they were packed flawlessly and play perfect. Kudos to the folks at G-ETC and I will definetly purchase form you guys again. Thanks,”
–Joe S. – Silvertone Productions
“Hi Todd, Received 335 today, superb quality & sound.
I would like to thank you for all your help shown during this transaction & wish you every success with your new premises & business. Thanks”
“Received guitar yesterday, very pleased with it and thank you for your good service.”
– Brian and Sandra M. – United Kingdom
“Good morning Todd, I received the red beauty (American Peavey Wolfgang)! I am extremely impressed the way in which you conduct business. This is the third guitar that I have purchased from you and all have been set-up perfectly (Bobby’s set-ups are outstanding). The attention to detail that you guys provide is greatly appreciated. Since dealing with you, I have lost all desire to purchase anywhere else! Thanks”
– John – California
“Todd, The Guitar arrived today, infact it arrived in Australia within three days of placing my order, great service your end. It took seven days or so to clear customs here (as I expected).
The guitar looks great and sounds even better. Just tuned it up and plugged it in to my Boogie Nomad 55, awesome combination. Thanks for your friendly and professional assistance in answering my questions and requests for photo’s etc. I would highly recommend GuitarsEtc.net to anyone wanting to purchase a top quality guitar at exceptionally competitive prices globally. Yours sincerely”
– Gordon R – Australia
“Todd, The guitar arrived today in perfect condition. I wanted to let you know that you and your professional staff was a pleasure to deal with. Thanks again,”
– Matt P – Seattle, WA
“I just wanted to let you know that I absolutely love my Les Paul. I have had several months now to play it to get a real feel for its sound. Your guitar tech set it up perfectly. It plays like a dream. Thanks again!”
– John W – California
“Todd (and others), Thank you so much for the painless transaction! My Martin Eric Johnson arrived yesterday, and it’s as wonderful of an instrument as I had hoped. And, you guys blew everyone else out of the water on price, PLUS you had your tech do a fantastic set-up for me before you shipped it! I’ll definitely refer my friends to your store, and I’ll certainly keep you in mind for any future purchases. You guys rock!! Thanks again,”
– Pat – Aurora, Illinois
“I purchased a Gibson Voodoo Explorer over the Internet from Denmark Monday th. 01.12.03, and I received it with UPS – transport today Thusday th. 04.12.03. Salute you – Todd you are the best – the fastest and the greatest to explain how and what to do when you are on a long distance like I am. Also wanted to say that you really packed the guitar nicely to the transport – great. and that all our contact via e-mail went tip/top 100%. So to all you bangers out there in the whole wide rockin´ world – Dont be a nut, go to Todd.
NB. Seen with Danish eyes I saved about 5000,00 danish krones = ( $850 US ) on a Boss DS1 and the Voodoo Explorer. instead of purchase it in a Danish store.
Thanx alot – I’ll spread the word worldwide – Thanx again – Nice job Todd.”
– M. Sonne – Copenhagen, Denmark.
“I just wanted to drop a note to say thanks for the great transaction! I’m always a little anxious in doing a transaction over the internet, but you guys made it a great experience! The Korg AX1500G arrived within 4 days of shipment and was packaged more professionally than ANYTHING I’ve purchased over the internet! The salesmen I talked to on the phone and via e-mail were very courteous and helpful, too. I certainly appreciate your help and will most DEFINITELY look to you guys for any future purchases!”
– Ryan – Seattle
“Todd, Just got back from Thailand and the guitar was waiting for me and in perfect condition. Everything was there as you promised. Thank you very much for your great customer service. Later,”
– Jeff – A very satisfied customer
“Todd, just a note to say “Thanks!” The Martin Jimmy Buffett made it safe and dead-on in tune! It’s difficult to buy a guitar without trying it, but your advice and comments were very helpful. This one is a keeper and hopefully the first of many from Guitars, Etc. Thanks again for your help and professionalism.”
– R. S. – Orlando, FL
“The gang at GuitarsEtc.net were TERRIFIC as was the purchase itself. I made a great purchase/investment of a new Deering Maple Blossom banjo and everything Todd told me about it was true…and then some! This is one beautiful instrument especially in light of the fact I bought it sight-unseen. It was packed beautifully and got here so quickly I was amazed. You guys did an excellent setup as well. I am recommending you to all of my musician friends for all their musical needs. I cannot say enough nice things about the service, the customer care, and all the humor you threw in to make my purchase even more enjoyable. The next purchase will be a PRS electric guitar and we’ll be purchasing it from you. Thanks for everything.”
– Mary- Knoxville TN
“Britt, I just wanted you to know. I got the guitar. It was packed perfectly and arrived here safely. When I opened the case, I almost lost it. This is one of a kind. I have played it all weekend and cannot believe the complexity of tone that I get out of this thing. It is all I hoped for and then some.
Second, I have purchased a lot of gear over the internet, but the experience with Guitars Etc was the most friendly and professional I have experienced. I will let all my gear junkie friends know about you, and I’m sure I’ll be back for more…
Thanks again for a perfect purchase experience and a GREAT guitar!”
“Todd, Zach and the rest of the folks at Guitars Etc. made making an investment in a beautiful guitar a smooth and seamless effort. Their expertise and sterling customer service far out shined the online music warehouses and there price was more than $100 less! I will rely on Guitars Etc. to provide the high quality musical instruments I’m looking for and kind of Top Gun service that is so rare in the industry again and again.
Thanks to Guitars Etc. for a great buying experience!”
– Corbin W. – Naples, Fl.
“I received my Two Rock Onyx amp and cabinet on Wednesday of this week. Thank you for getting it to me promptly. I have to say that it was great talking with you in my quest for this amplifier. It is exactly how you described it, one of the best sounding amps on the market…bar none. As for customer service, you guys rock. I was impressed that the head and the cabinet arrived at my door at precisely the same day, with you shipping the head and Two Rock shipping the cab.
Thanks for a great purchase experience, I’m sure we will do more business in the future!”
– Bing – Flint, Michigan
“My new G&L is beautiful, and it plays as awesome as it looks! Thanks for all your help and getting it here a month sooner!”
– Chuck – Ft. Morgan, Colorado
“Thanks Guitars Etc. team for the A+ customer service when I visited your store. I was extremely impressed with the selection of high quality guitars. If you live in Colorado and truly want to select a fine guitar from a pack of hand picked great ones you must visit this store! Cheers,”
– Scott – Denver
“Gentlemen; I wanted to sincerely thank you for the wonderful Les Paul Classic that I recently purchased from you. This was my second new guitar purchase from your company, and your dedication, follow through, and absolute customer courtesy is incredible! My next new guitar purchase will also be from Guitars Etc., and I’m wholeheartedly recommending you to everyone I know. Best regards,”
– Michael E. – Charlottesville, VA
“At Guitars, Etc. you can buy great looking guitars at fair prices and get great customer service.You guys make long distance shopping easy. I felt like I was dealing with someone from just around the corner. As a matter of fact no one around my corner had Les Pauls that looked anywhere near as good as yours! Nice job.”
– Matt J. – Downers Grove, IL
“I’m sure that I will love the guitar!! I thank you again for the easy and pleasant transaction!! I will recommend you to all my friends, if they need a good guitar!! Now I`m waiting exited, that the guitar will arrive to me!! I will let you now when the guitar is in my hands. Thanks a lot!!”
– Frieder – Germany
“Fellows, I got that JBP yesterday. Can’t explain how great it sounds, but you already know that. I LOVE THE GUITAR! Thanks for being so cool. My wife (who doesn’t play) was amazed at how different and great it sounded right out of the box, still in tune!
Read dozen of books about heroes and crooks
And I’ve learned much from both of their style,”
– Jeff B. – Kentucky
“Hi Guys, I received the PRS Tremonti SE a few minutes ago. What a great guitar! I was blown away by the craftsmanship. I want to both compliment and thank you for the service I received when I made my purchase. I will definitely be back! I will spread the word. Thanks again.”
– Robert W. K.
“Simply gorgeous SG. Great set-up and great service! Arrived as promised on Saturday AM in perfect condition. Have a smile on my face a mile wide. Thanks again!’ ‘
PS – You guys must have hand picked the factory for my SG …… nicest piece of Mahogany and finish I’ve seen on a current model SG.”
– Glenn – Sarasota, FL USA
“Just a quick note to let you know I got the guitar today! It is even more beautiful in person & very sweet tone, THANK – YOU for your help! I will cherish this guitar forever.”
– Ken – Illinois, USA
“Hello Todd and Britt, I received the guitar on Thursday, and have had some time to get to know it, and I LOVE it! I had never really taken a CLOSE look at just how meticulous the build quality is on a PRS, and I can say that the pricetag on these things is justified. You two should consider yourselves to be art dealers! It’s nice to purchase a guitar and not immediately think about swapping out the pickups and making up for a poor finishing job that should have never made it out of the factory. Thanks again, I’m very pleased with the guitar, and you guys made it an easy purchase. Take care!”
– Jeff – Arlington, Texas