FAQ

What are your Hours?

Monday thru Thursday  11am – 7pm
Friday and Saturday 10am – 6pm.
Closed on Sundays and all major Holidays.

What is your Address and Phone Number?

Address:
Guitars Etc.
460 Main Street
Longmont, CO 80501

Phone:
Local: (303) 776-8388
Toll Free: 1.888.GTRS.ETC (1.888.487.7382)

Are the photos on the site the actual guitars or are they a representative photo?

We try to take photos of each and every guitar so that when you purchase from us you receive the very guitar you fell in love with on the site. When you see this text on the guitars page, “Photos are the actual guitar”, then rest assured that the guitar you are looking at is the one that you would receive.

Do you take special orders?

Yes. We want you to have exactly what you want. We will work with you to down to every last detail to make sure nothing is overlooked. We also won’t charge any extra fees for a special order. All that is required is a deposit on the item.  We’re sorry but Special Orders are non-cancelable and non-returnable.

Do you have layaway?

Yes. Our layaway plan is set up to help you insure that the instrument will be here when you are able to pay the balance in full.  Our layaway program requires 1/3 down to secure the item and you have 60 days from that date to pay the remaining balance and take home your new instrument. We’re sorry but Layaways are non-cancelable and non-returnable.

Do you rent instruments?

Yes, we understand that some people are not sure if they are ready to purchase an instrument, so we do rent instruments in the brass, woodwind, and orchestral family as well as beginning acoustic guitars.

Do you consign instruments?

Yes, we do consign all types of instruments. Consignments are accepted on a case by case basis. Contact us to see if we can consign your instrument for you. There are no fees to consign an instrument unless it sells, and either party can cancel the consignment at any time.

How can I pay?

We accept all major credit cards and debit cards. If you need to make special payment arrangements please feel free to contact the store directly and we will do our best to accommodate your request.

Where do you ship?

We ship Worldwide. All of our shipments are shipped securely and trackable so you will know when your instrument is scheduled to arrive at your doorstep.

What is your return policy?

If you find it necessary to return any merchandise, it must be shipped within 72 hours of receipt of the item. All returns will be issued as a store credit only.  Buyer will be responsible for shipping costs both directions if the instrument was shipped. All items must include a Return Authorization to be returned. Contact us to receive your Return Authorization. The Return Authorization must appear on the outside of the shipping box. Any items received without return authorization information may be rejected. Items must be returned in the original packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received.  They must be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials. Some individual items are not eligible for return, including but not limited to videos/books/cymbals/wearables.

What are your repair shops hours?

We do have a full service repair shop for all instruments. Our repair techs hours vary, as they travel to the local schools frequently to do basic repairs to student’s band instruments. If you are in need of a repair contact us, and we can let you know if they will be available when you are planning on coming in to the store.

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